Privacy Policy

AllWays Towing and Retrieval LLC · Effective October 18, 2026

AllWays Towing and Retrieval LLC ("AllWays Towing," "we," "us") provides towing, vehicle recovery, and roadside services from Bloomington, Illinois. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact details you give us: name and phone number.
• Service details: your location, vehicle description, and a description of the problem.
• Photos you send us of the vehicle or scene, when you choose to send them.
• Service records: status updates, tracking history, and completion details.
• Messages you send us, including emails and text messages.

How we use your information

• To respond to, schedule, and perform towing and roadside services.
• To communicate with you about your service request, including status updates you request.
• To operate, maintain, and improve our services.
• To meet legal, safety, and record-keeping obligations.

Text messaging

If you opt in — for example, by checking the text-message box on our request-a-tow form — we will send service-status text messages to the mobile number you provided, from (866) 818-6946. Messages include request confirmation, driver dispatched with an estimated arrival time, arrival, and job completion. Message frequency varies by request (typically up to 5 messages per tow). Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help, or call us at (309) 622-1900.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of information

We do not sell your personal information. We share information only as needed to perform your service (for example, with the driver handling your tow), with service providers who support our operations under confidentiality obligations, and when required by law or to protect safety.

Data retention and security

We keep service and contact records for as long as needed to provide service and meet business and legal obligations, and we use reasonable safeguards to protect them. No method of transmission or storage is completely secure.

Your choices

You may ask us to correct or delete your contact information, and you may stop text messages at any time by replying STOP. Contact us at (309) 622-1900.

Changes to this policy

We may update this policy from time to time. The current version will always be posted at this address with its effective date.

AllWays Towing and Retrieval LLC · Bloomington, IL